1. 2-days returns - You can return your item for up to 2 days from the date of delivery, no questions asked against a partial refund subject to a successful inspection of the items (which may take up to 7 days from the date of receipt at the Company's warehouse/store) and submission of the video showcasing the return packaging with the original product, invoice and authenticity certificate. However, Personalized products are not eligible for any returns and can only be returned in case of spurious/defective products.
Please note that any claim for non-receipt of a product or empty box will be entertained only if submitted within 24 hours of receipt along with an unboxing video which includes the original outer seal.
2. Lifetime exchange & buyback - Beyond 2 days, you can opt for an exchange or buyback on your jewellery purchased in India.
3. Exchange - We will offer you credit note of upto 70% against the product at its current price showcased on website, subject to inspection of the exchanged piece. However, GST paid at the time of purchase will be deducted. This credit can be claimed within a period of 90 days as a discount against your future orders. Adjustments may be made subject to product inspection.
4. Buyback - We will offer a buyback of upto 70% for your product at its current price showcased on website. However, GST cannot be refunded. All payments in regards with Buyback shall be issued by RTGS/NEFT in the name of person mentioned in invoice. Adjustments may be made subject to product inspection.
5. For both exchange and buyback, should we find any deficiencies/defects in the product returned to us (including but not limited to missing stones/packaging, damages, etc.), the buyback or exchange amount shall be adjusted depending on the extent of the deficiency or defect. In case of significant damage, the Company may, at its sole discretion, refuse to accept the product. In all such matters, the decision of the Company shall be final and binding.
6. The price on the website/app is based on average product weight. Your actual product weight may wary. Metal Weight is subjected to 10% Tolerance. The weight communicated in the invoice shall be the final weight.
7. Please note that refunds take a minimum of 7-10 working days from the date of receipt of the jewellery at our store/central warehouse.
8. Please note that to avail of any of the features offered in the authenticity certificate (return, exchange, buyback or warranty), you must produce the original invoice (hard/soft copy), and all certificates including IGI/SGL certificates (strictly original and hard copy). The absence of any of the documents will make the product ineligible for return/exchange/warranty.
9. Please note exchange and buyback are only valid V.M. Ornaments Products - any other jewellery will not be accepted, regardless of brand/purity, etc.
10. Lifetime Warranty: We offer Lifetime warranty on our range of gold and diamond jewellery valid from the date of delivery. This warranty covers only pre-existing damages or manufacturing defects and does not cover wear and tear in due course. In case we cannot repair the item, we will, at our discretion, replace the item with another item of equal value. However, please do note that the warranty does not apply to the following: Damages due to mishandling, negligence, impact damage, accidents, tampering, etc.
